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ORDERING AND POLICY INFORMATION

 Serving customers for
over a decade.
  

Secure Credit Card Pocessing for Men's Wet Shaving and Body Care Items

Visa     MasterCard     


Print Version Order Form

There is no minimum.
Orders can be placed via our on-line shopping cart and paid by credit card online. Or if PayPal, phone or mail is selected as the payment method you can check out without entering credit card information and payment instructions are provided upon order completion or below. Should you prefer to place an order through the mail you can use the "Print Version Order Form" from the link above.
 

bulletReturns: We provide a 30 day return from the date of purchase subject to the following return policy and exclusions: Returned items must be unused, pre-authorized and in original package or container to receive a product refund or credit. In addition, item/s need to be in the same condition as received.

Exclusions include toiletries, essential oils and personal care products because we cannot verify such products have not been contaminated or unused - therefore be sure to select the smallest size available. In addition, CD's, books or custom items are not returnable.

Shipping and handling costs are not refundable unless goods are damaged in shipment or there has been an order processing error on our part.
bulletPrivacy statement: Em's Place does not sell, disclose or otherwise provide any customer information to any other source except in the case of a potential product defect. In that event, correspondence received from the customer relating to any questions or concerns, together with an invoice for purchase verification, may be forwarded to the manufacturer in order to determine how best to proceed. Your privacy is as important to us as it is to you. In the event you leave our site by clicking on an affiliate link please understand you are then subject to that company's web site privacy policy.
bulletShipping and Handling: Shipping/Handling Charges are based on shipping via USPS (United States Postal Service) Priority mail, with delivery or signature confirmation. Sorry, no COD orders. If you need tracking or special shipping please call or write for information. Also see premium shipping option below.

Sometimes a customer will place back-to back or close together orders. In that event, we will try to combine the orders into one shipment. If this is possible, we will include a gift certificate good on your next order. This is because credit cards are billed when the order is placed and we do not make any refunds when this happens. Therefore the gift certificate is to help compensate the customer for the additional s/h amount billed when the order is rolled into one - and in this case the gift certificate is based on the remaining amount after figuring out the following: the higher s/h of the two orders plus a one dollar consolidation fee. This is good only for the first two orders. Any additional orders that come in before these other ones are shipped will be processed separately.
bulletPremium shipping: This is an option available at checkout and will add a $14.95 surcharge (via FedEx) to the regular shipping/handling amount. This selection will put a rush on the order and provided for FedEx two or three day express delivery and an email tracking notification. The goal is to have the order delivered to the customer by the fifth business day, or sooner if possible, following the date of the order. This does not include overnight or Saturday delivery - contact Em's Place if overnight or Saturday service is needed and additional shipping may be necessary.
bulletInternational orders: Em's Place regrets that we currently do not ship to Canada or other international destinations. This is due to custom constraints, shipping costs, governmental bureaucracy and offshore payment scams.
bulletShipping Time: Items are shipped within 3 to 5 business days and generally sooner for regular shipping unless it is unusually busy or it is the holiday season - in which case it could take 5 to 7 business days. (See Premium Shipping above for expedited shipping details). You will be notified via e-mail if an item is out-of-stock or there are any additional delays expected to find out how you want to proceed. We do our best to update out-of-stock items on the web site as soon as this occurs. However, sometimes an order will come through before an out-of-stock notation can be posted.
bulletOut-of Stock Items: If an item is out of stock you will be contacted via e-mail and asked if you want it placed on back-order. You can cancel a back-order item anytime by notifying Em's Place via e-mail prior to being notified that the item has been shipped.
bulletChanges: Prices are subject to change without notice and do not include shipping charges. Products may be limited due to stock on-hand, growing season or availability.
bulletDelivery or Damage: Please inspect the package at time of arrival and notify Em’s Place immediately if there is any shipping damage and to receive an RMA (return merchandise authorization) in order to obtain a credit or refund.

The shipping/handling is not refundable and the customer will incur any additional return shipping charges plus a 10% re-stocking fee for any order that is refused by the customer, or not deliverable to the shipping address on the order, and returned to Em's Place. Please make sure the shipping address submitted with the order is valid and entered correctly.
bulletBrush and Razor Warranties: Em's Place stands behind the products we sell. In the event a product is defective upon use we will work with the customer to receive a repair or replacement.
bullet Refunds/Credits/Exchanges: Em's Place will exchange, credit or reimburse the customer for original shipping charges only in the event of damaged or defective merchandise. The customer will pay the return shipping to Em's Place before the returned merchandise cost is refunded, credited or exchanged. Customized or engraved items are not refundable.

In regard to the customer receiving an order: It is up to the customer to notify Em's Place if the order does not show up within 10 days of being shipped, or within 21 days of placing the order. Once the order is shipped, it is considered to be in the possession of the recipient unless informed otherwise. In order to trace a package or try to determine what has transpired during shipment if the customer has not received the order during this time, we need to be notified in a timely manner and the sooner the better. In any event, after 30-days the customer is presumed to have possession of the order when tracking or delivery confirmation shows the order has been delivered, and therefore there is no credit or refund after that time.
bulletAromatherapy and Body Care Notice: When using body care products on the skin, if any irritation or reaction should occur either increase the dilution - in the case of essential oil usage, or discontinue use. It is a good idea to do a patch test before using essential oils. Avoid contact with eyes and mucus membranes, and keep out of reach of children. Information provided is for information purposes only and is not a prescriptive guide. Products are intended for external use only.

Consult with your physician or aromatherapy reference for advice or information concerning your specific therapeutic needs or use of essential oils and naturally based body care products. In addition, consult with your physician or pharmacist to be sure there wouldn't be any product or essential oil/s conflict with any medication you may be taking, or any other health issues.
bulletNatural products notice and information: Many of our products are derived from natural materials or ingredients. Therefore, any variations in size, color, aroma, texture or other differences that can happen with these materials are considered normal. In addition, natural body care products should be used, not stored on the shelf and best used within six months from purchase.
bulletDisclaimer and Notice: Straight razors and other kinds of razors and blades are sharp and cuts can occur. The use of a straight razor, or any shaving and body care product, is at the user's own risk. Em's Place is held harmless and assumes no liability or responsibility for any person using razors, blades or any other body care product or sharp instrument. Always keep sharp objects and body care items away from the reach of children and pets.

For PayPal, Phone, Mail or Off-line Payments Only (Note: Unpaid orders will remain on the books for 14 business days. During this time, if we have not received any communication about payment, or otherwise received payment, the order will be cancelled. Therefore, time is of the essence.)

If you are paying by PayPal please go to your PayPal email account and remit payment to: emily@emsplace.com and be sure to put your Order Number in the comments section.

If you are paying by mail please send a check or money order to: Em's Place, Inc., Attn: Emily Witherspoon, PO Box 116, Tidewater, OR 97390 and include your Order Number on the payment.

If you are paying by credit card over the phone please call: 888-430-4731 PST.

Your order will be shipped as soon as payment is received. If you pay by credit card as part of the check out process there is nothing further to do. Thank you for your business!


SHOPPING CART ORDERING INFORMATION

Convenient on-line ordering using a secure socket layer for your protection.

Storefront E-Commerce
bulletBrowse through the product pages and order as you go by clicking the "order" button and specifying the quantity desired. This does not commit you to an actual purchase, it simply places the item in your shopping cart. Then when you're ready, you can review, modify, add or delete items before the final check out.
bulletPurchase on-line and make your payment by credit card, or if you prefer, you can choose the PayPal/phone/mail payment method during check out to pay by PayPal, check, money order or credit card off-line. Your order will be routed through our SSL (secure socket layer), using encryption technology for your protection. You will have an opportunity to print out a copy of your order once completed. Your order will be shipped once payment is received.
bulletThere are several things necessary for successful on-line shopping.  If you have ordered items and the "view order check out" page shows "no items in the cart", 1) you or your web browser may not have accepted the necessary, and temporary, shopping session ID cookie, 2) the shopping session ID may have timed-out because you have left the web site or have not viewed any site pages in the last 20 minutes, 3) you started the check out process and then abandoned it prior to completion or 4) Some pop-up blockers my prevent the shopping cart "added to order" notice from showing up and in this event the blocker needs to allow that window to appear. Please keep these things in mind as you shop.

Shipping/handling charges:

Up to $15.00
$15.01 to $35.00
$35.01 to $79.00
$79.01 to $100.00
$100.01 to $159.00
$159.01 to $200.00
$200.01 to $300.00
$300.01 to $400.00
$400.01 to $460.00
$460.01  and up

$5.95
$6.95
$7.95
$8.95
$9.95
$10.95
$11.95
$12.95
$14.95
$15.95

If Premium Shipping (we use FedEx) is selected at check out a $14.95 sur-charge will be added to these shipping charges. See above for shipping method details.

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Email: emily@emsplace.com for questions or comments.
Voice, 1-888-430-4731 PST
Em's Place, Inc., PO Box 116, Tidewater, OR 97390
Copyright © 1997- 2009,  Last modified on 1/2/2009

The contents and information on this web site are not to be reproduced or copied in any form without the express written consent of the owner.

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Notice: All aromatherapy and body care ingredient information provided is for information purposes only and is not a prescriptive guide. Consult with your physician or an authoritative reference for information regarding your specific situation.