|Serving Customers Since 1997|
We provide a fast and easy checkout. New customers can set up an account or
simply checkout as a "Guest". Note:
If you set up an account and forget your password you can request to have it
Returns: We provide a 30 day return from the date of purchase subject to the following return policy and exclusions: Returned items must be unused, pre-authorized and in original package or container to receive a product refund or credit. In addition, item/s need to be in the same condition as received.
Exclusions include toiletries, essential oils and personal care products because we cannot verify such products have not been contaminated or unused - therefore be sure to select the smallest size available. In addition, CD's, books or custom items are not returnable.
Shipping and handling costs are not refundable unless goods are damaged in shipment or there has been an order processing error on our part.
Shipping and Handling: Shipping/Handling charges are based on shipping via USPS (United States Postal Service) Priority mail, with delivery or signature confirmation. Sorry, no COD orders. If you need tracking or special shipping please call or write for information. Also see premium shipping option below.
Sometimes a customer will place back-to back or close together orders. In that event, we will try to combine the orders into one shipment. If this is possible, we will ship the orders together and refund the s/h on the lowest amount less a one dollar consolidation fee.
Premium shipping: This is an option available at checkout using FedEx and puts an $20.00 surcharge on the regular s/h amount. This selection will put a rush on the order and provide for FedEx two day express delivery and an email tracking notification. The goal is to have the order delivered to the customer by the fifth business day, or sooner if possible, following the date of the order. This does not include overnight or Saturday delivery - contact Em's Place, Inc. if overnight or Saturday service is needed and additional shipping may be necessary.
International orders: Em's Place, Inc. regrets that we currently do not ship to Canada or other international destinations. This is due to custom constraints, shipping costs, governmental bureaucracy and offshore payment scams.
Shipping Time: Items are shipped within 3 to 5 business days and generally sooner for regular shipping unless it is unusually busy or it is the holiday season - in which case it could take 5 to 7 business days. (See Premium Shipping above for expedited shipping details). You will be notified via e-mail if an item is out-of-stock or there are any additional delays expected to find out how you want to proceed. We do our best to update out-of-stock items on the web site as soon as this occurs. However, sometimes an order will come through before an out-of-stock notation can be posted.
Out-of Stock Items: If an item is out of stock you will be contacted via e-mail and asked if you want it placed on back-order. You can cancel a back-order item anytime by notifying Em's Place, Inc. via e-mail prior to being notified that the item has been shipped.
Changes: Prices are subject to change without notice and do not include shipping charges. Products may be limited due to stock on-hand, growing season or availability.
Delivery or Damage: Please inspect the package at time of arrival and notify Em’s Place, Inc. immediately if there is any shipping damage and to receive an RMA (return merchandise authorization) in order to obtain a credit or refund.
The shipping/handling is not refundable and the customer will incur any additional return shipping charges plus a 10% re-stocking fee for any order that is refused by the customer, or not deliverable to the shipping address on the order, and returned to Em's Place, Inc. Please make sure the shipping address submitted with the order is valid and entered correctly.
Brush and Razor Warranties: Em's
Place, Inc., stands behind the products we sell. In the event a product is
defective upon use we will work with the customer to receive a repair,
replacement or connect the customer to the maker as applicable.
Refunds/Credits/Exchanges: Em's Place, Inc. will exchange, credit or reimburse the customer for original shipping charges only in the event of damaged or defective merchandise. The customer will pay the return shipping to Em's Place, Inc. before the returned merchandise cost is refunded, credited or exchanged. Customized or engraved items are not refundable.
In the event the order was eligible for
free shipping, if the order is returned for refund the normal s/h
that would have applied without the free shipping offer will be deducted
from the refund amount. In the event of an exchange, the normal s/h will
apply to the outgoing shipment for the exchange items/s.
Aromatherapy and Body Care Notice: When using body care products on the skin, if any irritation or reaction should occur either increase the dilution - in the case of essential oil usage, or discontinue use. It is a good idea to do a patch test before using essential oils. Avoid contact with eyes and mucus membranes, and keep out of reach of children. Information provided is for information purposes only and is not a prescriptive guide. Products are intended for external use only.
Consult with your physician or aromatherapy reference for advice or information concerning your specific therapeutic needs or use of essential oils and naturally based body care products. In addition, consult with your physician or pharmacist to be sure there wouldn't be any product or essential oil/s conflict with any medication you may be taking, or any other health issues.
Natural products notice and information: Many of our products are derived from natural materials or ingredients. Therefore, any variations in size, color, aroma, texture or other differences that can happen with these materials are considered normal. In addition, natural body care products should be used, not stored on the shelf and best used within six months from purchase.
Disclaimer and Notice: Straight razors and other kinds of razors and blades are sharp and cuts can occur. The use of a straight razor, or any shaving and body care product, is at the user's own risk. Em's Place, Inc. is held harmless and assumes no liability or responsibility for any person using razors, blades or any other body care product or sharp instrument. Always keep sharp objects and body care items away from the reach of children and pets.
Notice: All aromatherapy and body care ingredient information provided is for information purposes only and is not a prescriptive guide. Consult with your physician or an authoritative reference for information regarding your specific situation.